Shipping within New Zealand
We ship all of our online orders via a combination of services including New Zealand Post, Fastway, and New Zealand Couriers, DHL, Ocean Bridge and FedEx based on the best shipping price we can provide to you. Through these providers, from HQ dispatch, you can expect most standard delivery orders to major metro areas to take up to 2-5 business days. Regional or rural areas may take a little longer.
Orders are shipped daily within business hours and working days.
Please note these are only estimates—postal delays caused by these providers are outside our control once goods have been passed over for dispatch.
There may be some postal delays out of our control.
International Shipping
We use either New Zealand Post, DHL, FedEx or Ocean Bridge for all international web orders. Delivery times are dependent on customs, shipping, and local postal services. Shipping price to be confirm via email.
Tracking is available upon request for all International orders.
We reserve the right to change a shipping charge where our standard shipping charges do not reasonably reflect our actual shipping costs for a particular item. In this case, we will contact you with a revised shipping charge for your approval, before processing your order.
All shipping rates are in NZD.
Delivery
The delivery times made known to the Buyer are estimates only and the Seller is not liable for late delivery or non-delivery.
The Seller will not be liable for any loss, damage or delay occasioned to the Buyer or its customers arising from late or non-delivery or late installation of the Goods.
The Seller may at its option deliver the Goods to the Buyer in any number of instalments unless there is an endorsement overleaf to the effect that the Buyer will not take delivery by instalments.
If the Seller delivers any of the Goods by instalments, and any one of those instalments is defective for any reason:
this does not constitute a repudiation of the contract of sale formed by these conditions; and the defective instalment is a severable breach that gives rise only to a claim for compensation.
Loss or damage in transit
The Seller is not responsible to the Buyer or any person claiming through the Buyer for any loss or damage to Goods in transit caused by any event of any kind or by any person (whether or not the Seller is legally responsible for the actions of that person).
The Seller must provide the Buyer with such assistance as may be reasonably necessary to institute claims against a carrier for damages to Goods in transit so long as the Buyer:
has notified the Seller and the carrier in writing immediately after loss or damage is discovered by the Buyer on receipt of Goods; and
serves a claim for compensation on the carrier within 3 days of the date of receipt of the Goods.
Goods sold
All Goods to be supplied by the Seller to the Buyer are as described on the purchase order agreed by the Seller and the Buyer and the description on such purchase order as so agreed prevails over all other descriptions of the Goods including any specification or enquiry of the Buyer.
Cancellation
No order may be cancelled by the Buyer except with the written consent of the Seller. If there is a cancellation of the order by the Buyer, the Seller has the right to claim indemnity against all losses suffered by the Seller as a result of such cancellation.
Any bulk or oversea orders please send us an email with your requirements and we will do our best to get back to you with the shipping rates as soon as possible.